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  • About itsme®
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  • Privacy and security
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  • Block my itsme®
  • Phishing alert

    Beware of fake itsme® e-mails or text messages about a reactivation of your account or a suspicious login. itsme® will never ask you to reactivate your account in an e-mail or sms.
    We do not send mails from service@itsme.be to update your account.

Most frequently asked questions

  • How can I change my phone number?
  • How do I activate itsme® on my new smartphone?
  • Why do I need to activate itsme® Sign and confirm the creation of a signing certificate?
  • I can't connect to the CovidSafe-app
  • Authentication interrupted on government websites
  • I have received a token but I cannot enter it in the itsme® app
  • What if I have forgotten my itsme® code?

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