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itsme Customer Support
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Privacy and security
Errors and troubleshooting
Block my itsme®
Do you you get this message after logging on to government websites (Tax-on,Web, MyPension, MyHealth,...)?
Check if you have set your mobile phone browser as default browser (avoid Samsung Internet) and don't use the private mode.
Most frequently asked questions
How do I activate itsme® on my new smartphone?
What if I have forgotten my itsme® code?
How can I change my phone number?
How do I change my home address in my itsme® account?
Why do I need to activate itsme® Sign and confirm the creation of a signing certificate?
Authentication interrupted on government websites
I have received a token but I cannot enter it in the itsme® app