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Most frequently asked questions

  • How do I activate itsme on my new smartphone?
  • What if I have forgotten my itsme® code?
  • How can I change my phone number?
  • How do I change my home address in my itsme account?
  • Why do I need to activate itsme® Sign and confirm the creation of a signing certificate?
  • Authentication interrupted on government websites
  • I have received a token but I cannot enter it in the itsme app

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