Skip to main content
itsme Customer Support Help Center home page
For user For business
Contact us
Deutsch Français Nederlands

How can we help you?

itsme Customer Support

Categories

  • About itsme®
  • Get started with itsme®
  • Privacy and security
  • Errors and troubleshooting
  • Block my itsme®
  • Phishing alert

    Beware of fake itsme® e-mails or text messages about a reactivation of your account or a suspicious login. itsme® will never ask you to reactivate your account in an e-mail or sms.
    We do not send mails from service@itsme.be to update your account.

Most frequently asked questions

  • How can I change my phone number?
  • How do I activate itsme® on my new smartphone?
  • Why do I need to activate itsme® Sign and confirm the creation of a signing certificate?
  • No button to continue on the terms of use screen
  • I can't connect to the CovidSafe app with ehealth
  • Authentication interrupted on government websites
  • I have received a token but I cannot enter it in the itsme® app
  • What if I have forgotten my itsme® code?

Didn't you find what you were looking for?

Contact us
Legal Info
  • Terms of use
  • Privacy Policy
  • Cookie Policy
  • Document Repository
Powered by Premium Plus