If you have a new smartphone or in case you like to install the itsme app again on another device, you can follow these steps. We always advise to uninstall the current itsme version first and to download and install a new version of the app from the store. In that way you will always have the latest version.
If your account was created via the bank, then you can reactivate your account via that bank or via eID. If your account was created via eID, then you are obliged to reactivate your account via eID.
Belfius/BNPPF/Hello Bank/Fintro/KBC/CBC
In order to reactivate through one of these banks, it is sufficient to open the itsme app and select your bank from the list with banks. Next you will be redirected to the mobile bank app (Belfius and KBC/CBC) or to their mobile website (BNPPF/Hello Bank/Fintro) where you can continue the procedure. Please mind that for reactivation via Belfius and KBC/CBC , their mobile bank app will need to be installed and activated on your smartphone.
ING
Through ING you will first need to block your itsme account first:
You can block your itsme account on the itsme website : https://my.itsme.be/en/block
- Enter your telephone number (without the first '0' eg. +32 477112233)and birthplace. Please mind, your birthplace needs to be written exactly the same as it is written on your ID card.
- Confirm that you wish to block your itsme account
- Your account is now blocked (you will receive a confirmation by SMS)
Next you can follow the steps below to unblock your account on the ING website (on a pc or tablet):
- Visit the ING Home Bank website
- Click on the right on "Unblock or link it to ING!"
- Click on "Link itsme to ING now"
- Enter the bank card number and you ING ID
- Click "Next"
- Identify yourself with the bank card and card reader
- Verify your data
- Confirm and sign with the bank card en card reader
- Note down the token (6 symbols)
- Open the itsme app on your smartphone and enter your phone number
- Enter the token (6 symbols)
- Enter the 5 digit code your received by SMS
- Choose your personal itsme code (5 digits) and confirm the code
eID
Every itsme user can reactivate via eID, regardless of the method chosen to create an account. Through eID you will first need to block your itsme account.
You can block your itsme account on the itsme website : https://my.itsme.be/en/block
- Enter your telephone number (without the first '0' eg. +32 477112233)and birthplace. Please mind, your birthplace needs to be written exactly the same as it is written on your ID card.
- Confirm that you wish to block your itsme account
- Your account is now blocked (you will receive a confirmation by SMS)
Next you can unblock your account via eID on our website:
- Go to our website : https://my.itsme.be/en/unblock
- Enter your phone number (without the first '0' eg. +32 477112233) and confirm that you are not a robot. Click "Reactivate my account"
- Verify your data and click again on "Reactivate my account"
- Download the Connective plugin in case it is not installed yet on your pc
- Connect your eID card reader and enter your eID card
- Verify your eID card number, accept the general terms and conditions and click "Continue"
- Note down the token (6 symbols)
- Open the itsme app on your smartphone and enter your phone number
- Enter the token (6 symbols)
- Enter the 5 digit code your received by SMS
- Choose your personal itsme code (5 digits) and confirm the code
Error 9038 after reactivation?
When you get a 9038 error on iOS at the end of the reactivation of your itsme account, it means your itsme app is not up to data after a smartphone change.
To solve this please remove the current version of the itsme app and install a new version of the app. Reactivate the itsme account again following the steps above and you won't get this error anymore.