To configure itsme® on your new device, please follow these steps:
In the app via your bank
- Download the itsme® app on your new device (if this is not yet done)
- Enter your phone number and select Reactivate on the popup
- Select your bank and follow the steps at your bank
- A code will be sent to you by text message. Enter it in the app.
- Choose your 5-digit itsme®-code and confirm your code
Through the website via eID
- Block your account with your mobile number and your place of birth
- Validate the information and wait for the confirmation message
- Reactivate your account through the website
If you encounter a problem, feel free to call us at +32 2 657 32 13 (Mon - Fri from 8:00 to 18:00).