itsme® can only be used with the unique combination of your smartphone or mobile phone, your SIM card and your itsme® code. You don't have to panic right away if you lose your smartphone or mobile phone. Block your itsme® account immediately, just to be on the safe side. You can do this via the itsme® website, or via our help desk on +32 2 657 32 13 (Mon - Fri from 8 am to 6 pm).
Afterwards, you can reactivate your digital ID via our website or via your bank (Belfius, BNP Paribas Fortis, ING, KBC).