If you are creating or reactivating your itsme account with eID, you will receive a token (6 digits) on our website. You have to enter this token in the itsme app.
If you have received the token but you don't get the token screen to enter it in the itsme app, then please verify whether you have the latest version of the itsme app installed and whether you enter your phone number correctly on our website. Enter the country code in the blue box and your phone number without the zero in the grey box as displayed below
