Skip to main content
itsme Customer Support Help Center home page
For user For business
Contact us
Deutsch Français Nederlands

How can we help you?

  1. itsme Customer Support
  2. General
  3. FAQ
  4. Errors and troubleshooting

Errors and troubleshooting

  • Authentication interrupted on government websites
  • I have received a token but I cannot enter it in the itsme app
  • I get error 9038 at the bottom of my screen
  • What if I get an action that I have not asked for?
  • I cannot approve actions with TouchID or Fingerprint.

Didn't you find what you were looking for?

Contact us
Legal Info
  • Terms of use
  • Privacy Policy
  • Cookie Policy
  • Document Repository
Powered by Premium Plus