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  1. itsme Customer Support
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  4. Errors and troubleshooting

Errors and troubleshooting

  • Authentication interrupted on government websites
  • I have received a token but I cannot enter it in the itsme® app
  • I get error 9038 at the bottom of my screen
  • What if I get an action that I have not asked for?
  • I cannot approve actions with Touch ID, Face ID or Fingerprint.

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